Privacy Policy

Last Updated: February 13, 2026

1. Introduction

Queensland Logistics and Manufacturing Company (QLD LMC) ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and purchase our products.

Business Details:

  • Business Name: Queensland Logistics and Manufacturing Company (QLD LMC)
  • Trading as: Sole Trader
  • ABN: 18 721 172 908
  • Location: Brisbane, Queensland, Australia
  • Contact: admin@qldlmc.com

By using our website and services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you create an account or make a purchase:

  • Name: Your full name
  • Email Address: For account management, order confirmation, and product delivery
  • Billing Address: Street address, city, state/province, postal code, country
  • Payment Information: Credit/debit card details (processed securely by Stripe)

2.2 Automatically Collected Information

Currently, we do not use cookies or tracking technologies. We do not collect:

  • Browsing behavior data
  • IP addresses for tracking purposes
  • Analytics data
  • Device information beyond what is necessary for service delivery

2.3 Information We Do NOT Collect

We do not collect:

  • Social media information
  • User-generated content (our platform does not support this)
  • Sensitive personal information (health data, racial/ethnic origin, political opinions, etc.)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing and Fulfillment

  • Processing your purchase transactions
  • Delivering digital products to you
  • Sending order confirmations and receipts
  • Managing your account

3.2 Customer Service

  • Responding to your inquiries and support requests
  • Processing refund requests
  • Resolving technical issues

3.3 Legal Compliance

  • Complying with applicable laws and regulations
  • Preventing fraud and ensuring transaction security
  • Enforcing our Terms and Conditions

3.4 Business Operations

  • Maintaining accurate business records
  • Improving our products and services

4. How We Share Your Information

4.1 Third-Party Service Providers

We share limited information with the following service providers:

Stripe (Payment Processor):

  • We use Stripe to process payments securely
  • Stripe receives your payment card information, billing address, and transaction amount
  • Stripe's use of your information is governed by their Privacy Policy
  • We do not store complete credit card information on our servers

WooCommerce/WordPress (Hosting Platform):

  • Our website and customer data are hosted on WordPress with WooCommerce
  • This provider has access to the data stored on our website for hosting purposes only

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Requests from government authorities
  • Protection of our legal rights
  • Prevention of fraud or security threats

4.3 No Data Selling

We do NOT:

  • Sell your personal information to third parties
  • Share your information with marketers or advertisers
  • Use your information for purposes other than those stated in this Privacy Policy

5. Data Security

5.1 Security Measures

We implement reasonable security measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure payment processing through PCI-DSS compliant Stripe
  • Password-protected account access
  • Regular security assessments
  • Restricted access to personal information on a need-to-know basis

5.2 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable laws.

5.3 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

6.1 Retention Period

We retain your personal information for as long as:

  • Your account remains active
  • Necessary to provide our services
  • Required by law (typically 7 years for financial records in Australia)
  • Needed to resolve disputes or enforce our agreements

6.2 Deletion Requests

You may request deletion of your personal information (see Section 8 - Your Rights).

6.3 Refunded Orders

If you receive a refund, we retain transaction records as required by law but deactivate your product license.

7. International Data Transfers

7.1 Global Operations

We serve customers internationally. Your information may be transferred to and processed in:

  • Australia (our primary location)
  • Countries where our service providers operate (e.g., United States for Stripe)

7.2 Data Protection Standards

When transferring data internationally, we ensure appropriate safeguards are in place, including:

  • Use of service providers with adequate privacy protections
  • Compliance with applicable data protection laws
  • Standard contractual clauses where appropriate

7.3 GDPR Compliance (for EU/UK Customers)

If you are located in the European Union or United Kingdom, we process your data in accordance with GDPR. Your data is processed on the following lawful bases:

  • Contract Performance: Processing necessary to fulfill our contract with you
  • Legal Obligation: Processing required to comply with legal obligations
  • Legitimate Interests: Processing necessary for our legitimate business interests

8. Your Rights

8.1 Australian Privacy Principles (APPs)

Under Australian privacy law, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

8.2 Additional Rights for EU/UK Residents (GDPR)

If you are in the EU or UK, you also have the right to:

  • Data Portability: Receive your data in a structured, machine-readable format
  • Erasure: Request deletion of your personal information ("right to be forgotten")
  • Restriction: Request restriction of processing your information
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for processing (where consent is the lawful basis)
  • Supervisory Authority: Lodge a complaint with your local data protection authority

8.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at admin@qldlmc.com. We will respond to your request within:

  • 30 days for Australian requests
  • 30 days for GDPR requests (may be extended by 2 months for complex requests)

We may require verification of your identity before processing your request.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

10. Changes to This Privacy Policy

10.1 Updates

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were last made.

10.2 Notification

We will notify you of material changes by:

  • Posting the updated Privacy Policy on our website
  • Sending an email notification to registered users (for significant changes)

10.3 Continued Use

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Queensland Logistics and Manufacturing Company (QLD LMC) ABN: 18 721 172 908 Brisbane, Queensland, Australia Email: admin@qldlmc.com

For Australian Privacy Complaints:

If you are not satisfied with our response to your privacy concern, you may contact:

Office of the Australian Information Commissioner (OAIC) Website: www.oaic.gov.au Phone: 1300 363 992 Email: enquiries@oaic.gov.au

For EU/UK Data Protection Matters:

If you are in the EU or UK and wish to raise a concern about our data processing, you may contact your local data protection supervisory authority.

13. Specific Service Provider Information

13.1 Stripe Payment Processing

Data Collected by Stripe:

  • Payment card information
  • Billing address
  • Transaction details

Stripe's Privacy Policy: https://stripe.com/privacy

Stripe's Security: Stripe is PCI Service Provider Level 1 certified, the most stringent level of certification.

13.2 WordPress/WooCommerce Hosting

Data Stored:

  • Account information
  • Order history
  • Customer data as described in Section 2

Access: Our hosting provider has technical access to data for hosting purposes only and does not use your data for any other purpose.

14. Data Processing Summary

What we collect: Name, email, billing address, payment information

Why we collect it: To process orders, deliver products, provide customer service

How long we keep it: Duration of account + legal retention requirements (up to 7 years)

Who we share it with: Stripe (payment processing), hosting provider (technical operations only)

Your rights: Access, correction, deletion, portability (for EU/UK), complaint

How to contact us: admin@qldlmc.com